Training for Staff handling Internal Ombudsman Complaints
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Training for Staff handling Internal Ombudsman Complaints

"Empowering Your Team to Navigate and Resolve Internal Ombudsman Complaints with Confidence and Professionalism"

Language: English

Instructors: Team LawDocs

₹17999 16.67% OFF

₹14999 including GST

100 LawDocs Coins as Cashback

Description

Description:

Training for Staff handling Internal Ombudsman Complaints is a comprehensive course designed to equip staff members with the necessary skills and knowledge to effectively handle and resolve complaints within an organization. The course focuses on understanding the role of an internal ombudsman, developing active listening and empathetic communication skills, conducting fair and impartial investigations, and implementing appropriate resolutions.

Key Highlights:

  • Introduction to the concept of an internal ombudsman
  • Effective listening and communication techniques
  • Investigation methodologies and best practices
  • Conflict resolution strategies
  • Case studies and real-life examples

What you will learn:

  • Understanding the role of an internal ombudsman:
    Explore the responsibilities and ethical guidelines associated with being an internal ombudsman. Gain insights into the importance of confidentiality and maintaining impartiality.
  • Developing active listening and empathetic communication skills:
    Learn techniques to enhance active listening, empathy, and effective communication during complaint handling processes. Understand the impact of non-verbal communication and interpersonal skills.
  • Conducting fair and impartial investigations:
    Discover investigation methodologies, including gathering evidence, analyzing facts objectively, and conducting interviews. Learn about the legal and ethical considerations involved in investigations.
  • Implementing appropriate resolutions:
    Explore various conflict resolution strategies such as mediation, negotiation, and arbitration. Understand how to tailor solutions to specific situations and maintain transparency and fairness throughout the process.

Course Curriculum

How to pursue the training?

01.

Read the information on this page.

02.

Buy the course and enjoy the experience.

03.

Attempt the exam and get the certificate.

Learn with mobile App, download Android App, here.

Know the Mentors.

Your Name

Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it.

Your Name

Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it.

Who can take this course?
  • Decision-makers working in the Government and the Public Sector
  • Entrepreneurs aiming for start-up in the area
  • Business negotiators and representatives
  • Executive Directors and officers of the Company
  • Administrative Officers of the organizations
  • Those who regularly enter into or negotiate contracts
  • Lawyers looking for specialization
  • Law students wanting to pursue their career in the domain

About LawDocs Trainings.

Check out the video to understand more about LawDocs Trainings.

How you become industry-ready.

  • Understand the basic structure of legal system of India.
  • Understand the concept of Memorandum of Association and Articles of Association and how to work within their framework
  • Understand the remedies available in the event of a contractual dispute
  • Understand how to forge employer-employee relationship within the ambit of law
  • Comprehend the basic structure of business organization
  • Discuss how to protect rights in three regards – employer, employee and organization
  • Follow various compliances, regulations and procedural formalities with regard to IPR, Employment Laws, Contract Laws, Tax laws
  • A comprehensive perspective on risk management concepts, tools and techniques.
  • Develop analytical and integrative thinking in understanding and implementing the risk management practices.
  • Practice communication skills entwined with risk management topics.
  • Prepare readers in applying Risk Management principles in their professional life.
  • Understand the technical and commercial aspects
  • Review contracts with an objective of minimizing future disputes

The Certificate

Check out the LinkedIn shareable sample training certificate.

Complete the training and earn it.

The Advantage

Experience in professional work.

Practical learning with CV enhancement

Feedback on assignments and training.

Internship & job Support.

Networking with students & alumni.

Doubt clearing within 24 hours.

Sample Material

Check out the sample material and content in the course curriculum, above.

TESTIMONIALS

Hear interesting stories from our lovely customers.

"This training has made me realize that my knowledge was limited to just the theory."

by Nandita Singh

"As I have completed the training, now I have more confidence in my professional life."

by Lipika Bharadwaj

FAQ

How do I pursue the training?

It is a self-paced program. You can complete it at your convenience. Proceed step by step. Ask the doubts in the comments section to get an immediate response.  You may also clear the doubts in weekly live doubt clearing sessions.

How this training is different?

Letter theoretical knowledge and more practical working experience. The organizations which are already working in the industry offer such training. The content is prepared as per the requirement of the market and clients..

When do I receive the certificate?

You get it immediately after completing the training and passing the final exam.

What about opportunities after the training?

We have collaborations with the market and industry organizations. The office of Career Progression Service, shall guide you further.

What if I fail the exam?

We shall focus more on you and ensure that you pass in the next attempt. 

How do I change or cancel my course?

The training fee is not refundable as per the refund policy. However, you can make a request to change.

Want to talk? Connect, now.

LawDocs +91 9468774000

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